FAQs
Q: Do I need to sign up?
No! You don't have to sign up before you can place an order with us; all you need to do is visit Juwas.com and browser the product available.
Q: How do I choose my size?
Sizing varies between our items; there is size chart for all product on the website please kindly look. Send us a note at support@juwas.com if you’re not sure which size will work best for you.
Q: How can I track my order?
We will send you an email you with a shipping confirmation and tracking number once your order is shipped from our warehouse. You can also check that status by visiting https://www.17track.net/en.
Q: How will I know if my order is received?
You will get an email from us that your order has been received after making payment but that doesn't confirm that your order is accepted. We'll only clear your order after the item is located, your delivery address is verified, and your credit card details have been approved.
Q: What is the return policy?
The return policy is part of the Terms & Conditions of the company. At Juwas.com, we offer I00% satisfaction guaranteed or 60 days money back. If you are not satisfied with your purchase, just return it for a full refund.
Q: Can I cancel my order?
An order can only be canceled if the shipment is not yet confirmed. Please contact consumer support at support@juwas.com and speak to our agents, they will be happy to help you and process your refund.
Q: How do I give feedback?
If you bought a product on Juwas.com and desired to give feedback, we would love to hear your success story and comments. Just use our "Feedback" page and publish your story.
Q: Can you keep me up-to-date on the latest product available
Yes! Just sign up for our newsletter and you can opt-out again if you want. Each e-mail we sent to our customers has an unsubscribe option located at the end of the newsletter.
Q: What if an item is out of stock?
At juwas.com, once an item is sold out, it's taken from the website at the earliest opportunity. If that your order is out of stock, the price is higher or subjected to a delay; we'll contact you via the email you provide when placing the order.
Q: What if I later realize my details are incorrect?
Please contact us at support@juwas.com and include your order number with the correct details, if you notice that your details are incorrect after placing the order.
Q: How long does it take my package to arrive?
We offer free shipping on our product, and we provide an estimated delivery time of 10 to 25 working days. We'll add the tracking details to your order information so that you can follow your package wherever and whenever you want.
Q: What if my item came defective?
On the rare incident that your item is damaged when it arrives at your shipping location, be rest assured that we would do all we can to help resolve the issue to your satisfaction. We’ll give you a refund or partial refund/replacement. To start a case, please contact us at support@juwas.com with your full name, order confirmation number, phone number, as well as a brief description of the issue/damaged item.